Something not adding up? Start here.

support@borderrunnerapp.com. A real person reads every message. If you are writing about a specific clock, telling us the country and the dates you logged gets you a useful answer far faster than a screenshot alone.

Almost always this comes down to the crossings behind it, so check those first:

• Open History and check every entry and exit is there, on the right date. A missing exit is the single most common cause of a number that looks too low.
• Check who each crossing was for. A crossing logged against you does not move your vehicle's clock, and the other way round.
• Check your passport on the You screen. The rules that apply depend on it.
• Still wrong? Send us the country and the dates. Border rules change, and if ours are out of date we want to know today rather than after it costs someone a fine.

iOS asks for permission the first time only. If you said no then, the app cannot ask again and the switch will not stick.

• Open the iOS Settings app, scroll to BorderRunner, and turn Calendars or Location on there.
• Come back to BorderRunner and use the switch again. It should take immediately, with no prompt.

Location is only used to work out which country you are in. With automatic logging on, that also happens while the app is closed, and BorderRunner keeps the country, never your coordinates. See Privacy.

Signing in sends a short code to your email rather than a password. Codes expire, so request a fresh one rather than reusing an old email. Check spam, and check you used the same address you signed up with.

Your crossings are saved to your account, so everything is there once you are back in.

Where you bought Pro decides who handles the payment. Manage billing on the You screen takes you to the right place either way.

• Bought in the app: the purchase is on your Apple ID. Cancel it in your Apple ID settings, and ask Apple for a refund at reportaproblem.apple.com. We cannot refund App Store purchases ourselves.
• Bought on the website: Polar handles the payment, and your receipt links to their portal to update your card, see past payments, or cancel. For a refund, write to us within 14 days and we will send it back, no questions.
• Cancelling a yearly plan stops the next renewal. You keep Pro until the period you already paid for ends.
• Founder is a single payment with nothing to cancel.
• New phone? Pro follows your account, so signing in brings it with you. If it does not show, tap Restore purchase on the You screen.

Both live on the You screen, under Your data. Download my data saves your travelers, vehicles, and full crossing history. Delete my account removes your account and everything saved with it. Neither needs a request to us.

Deleting your account does not cancel an App Store subscription, so cancel that in your Apple ID settings first.

BorderRunner is a counting tool, not legal or immigration advice. Border rules change, and the officer at the desk decides. Use it to know where you stand and to plan, then confirm anything that matters with the authority for that country.